SHIPPING POLICY

Order Processing Time

All orders are processed within 1–3 business days after payment is successfully received. This processing time includes order verification, quality checks, packaging, and preparation for shipment.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, promotions, or holidays, processing times may be slightly extended. In such cases, customers will be notified by email if there is a significant delay.

Shipping Time & Delivery Estimates

Once your order has been processed and handed over to the shipping carrier, estimated delivery times are as follows:

• United States: approximately 7–12 business days

• International Orders: approximately 9–18 business days, depending on the destination country

These timeframes include transit time only and do not include processing time.

Please note that delivery times are estimates, not guarantees, and may be affected by factors outside our control, including carrier delays, customs inspections, weather conditions, or peak shipping seasons.

Shipping Costs

Shipping costs (if applicable) are calculated and displayed at checkout before payment is completed.

Any customs duties, taxes, or import fees imposed by your country are the responsibility of the customer and are not included in the product price unless explicitly stated.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information when available.

Please allow 24–72 hours for tracking details to update after the shipping confirmation is sent.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, reshipping fees may apply.

Delays & Lost Packages

We are not responsible for delays caused by shipping carriers, customs processing, or circumstances beyond our control.

If your package appears to be lost in transit, please contact us at faithlightstore@gmail.com so we can assist you in investigating the issue with the carrier.

International Shipping

We ship to select international destinations. International shipping times may vary significantly depending on location and customs procedures.

By placing an international order, you acknowledge that:

• Delivery times may be longer than domestic orders

• Customs clearance procedures may cause delays

• Additional fees or taxes may be imposed by your local authorities

Questions

If you have any questions regarding shipping, delivery times, or tracking, please contact us at: faithlightstore@gmail.com