Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
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The item must be unused, in the same condition that you received it, and in its original packaging.
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Proof of purchase is required.
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Return requests must be submitted within 30 days of delivery.
How to Start a Return
To initiate a return, please contact us at faithlightstore@gmail.com with your order number and reason for return.
If your return request is approved, we will provide you with return instructions and the return address.
Items sent back without prior authorization will not be accepted.
Return Shipping
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Customers are responsible for return shipping costs, unless the item arrives damaged or defective.
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Shipping fees are non-refundable.
Damaged or Defective Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us within 48 hours of receiving your order. We will resolve the issue with a replacement or refund at no additional cost.
Non-Returnable Items
We do not accept returns for:
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Items that show signs of use or wear
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Items returned without original packaging
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Items returned after 30 days from delivery
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or credit card provider.
Policy Enforcement
We reserve the right to refuse returns that do not meet the conditions outlined in this policy.
European Union Customers
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of delivery, in accordance with applicable consumer protection laws.
Returned items must be unused, in original condition, and in original packaging.